On-Site Magazine

WSIB introduces new online services

By Adam Freill   

Construction Health & Safety

Extended phone hours, a new app, and improved online access increase access to WSIB claim and account services.

The Workplace Safety and Insurance Board (WSIB) is launching a suite of new services to better serve Ontarians. People with claims and businesses can now access claim information 24-hours per day, seven days a week, including claim status, latest payments, and approved benefits in real time. They can also submit documents straight to their claim file and send the WSIB a message any time.

“We are making improvements that will save businesses time, money, and make Ontario a safer place to work,” said Jeffery Lang, WSIB president and CEO. “Our goal is to ensure the people and businesses we serve feel supported and valued and that we make it as easy as possible to work with us.”

As a result of these changes, extended phone hours for claim-related support are now available from 7:30 a.m. to 7:45 p.m. Businesses can also now report and pay WSIB premiums in one transaction through online banking.

“These improvements are part of a deliberate effort to bring generational change to the WSIB,” said Monte McNaughton, Ontario’s minister of labour, immigration, training and skills development. “People who are injured or fall ill at work should have the confidence they will get the help they need as quickly as possible.”


McNaughton also shared that benefit payments are also going up in 2023, increasing by more than six per cent.

Starting in January, businesses’ account statements will be available exclusively online through the WSIB’s online services and claim files will be shared entirely electronically.

“Eliminating paper statements and files will help businesses find the information they need more quickly and easily,” said Lang. “At the same time, this will also help reduce our impact on the environment and manage administrative costs more efficiently.”

The WSIB is also partnering with the Canada Revenue Agency (CRA) to allow customers to report and pay their premiums through the CRA online platform at the same time they complete their taxes. This additional report and payment option is anticipated to be available in 2023.

“We are here to help, and we want to make that help better, easier, and faster,” said Lang.





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