On-Site Magazine

Develon digital platform

By Adam Freill   

Construction Equipment Equipment Technology Software

(Photo courtesy of Develon)

As a result of increased demand, Develon has introduced the latest iteration of its fleet management system, My Develon, a new digital platform for managing construction equipment.

“Dealers and customers can access and manage the Develon construction equipment maintenance and operation data using the My Develon app or on a web browser,” says Develon Telematics Manager Stojan Arezina. “Our customers can remotely check the status of their equipment and communicate with their machines by sending certain messages.”

Features now available on the platform include the ability to download service tools and get personalized quotes for parts.

“We provide a menu for customers to request a quote for Develon genuine parts from their local dealer,” he says. “It will be a very useful resource for customers. They can select the parts they want to receive a quote on and send it to their dealer. Additionally, customers can subscribe to our exclusive digital services.”

With more dealers and customers using telematics data, Arezina says that the company and its dealers are working to develop training programs that help educate customers on how to navigate the system, and to help them sort through what can appear to be an intimidating amount of data. To help, dealers are using brief, streamlined training materials, which he says has been very effective with sales specialists.

“When a customer purchases a new machine, our dealership sales specialists provide some basic training about telematics with the customer,” he says. “When the customer leaves with the new machine, the customer has a telematics profile. The customer can log in and start tracking the new machine immediately.”

One of the most popular features of telematics services, says Arezina, is the ability to receive codes from machines. Dealers and customers can subscribe to receive notifications when a machine requires service. He says this allows dealers to proactively engage with customers and their machines, thereby optimizing uptime protection.

“Our telematics offering helps keep our customers’ machines working the way they were intended,” he says. “Dealers and customers can better remotely monitor machines to ensure they are in good health and can schedule routine maintenance to ensure it’s done when it’s needed.”

The My Develon app is available for download from popular app service providers. Current users of the Develon Fleet Management system are advised to replace the current app by downloading the new My Develon app, logging in with their same credentials. The system is also available on a web browser at na.develon-ce.com/en/innovation/my-develon.

 

 

na.develon-ce.com

 

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